Federal Government | Visual Designer

Led brand transformation initiative of customer experience department supporting grant recipients. Participated in user research and illustrated current and future state experiences and business processes through journey maps, business process blueprints, and other visual communication assets for 3 tracks of work (customer experience, employee experience, data).

Consumer Footwear & Apparel | Visual Designer

Designed with the client’s Creative Agency, providing visual design support on all client-facing deliverables and creating visual design assets that will be sustained across future work.

Telecom | Visual Designer

Led the Visual Design efforts across 3 different tracks of work, resulting in end-to-end future state blueprints, design of workshop assets, workshop facilitation, research synthesis deliverables, and fully functioning and visually impactful microsites.

Education | Visual Designer

Led the Visual Design of a roadmap/blueprint initiative for a university, created workshop facilitation materials for in-person/virtual client-facing sessions, and designed visual communication assets to be used by the client for future digital vision initiatives and projects.

Big Tech | Experience Designer

Created future state mobile wireframe designs for Person to Merchant payments experiences, including comparative/competitive research across multiple markets and empathetic experience design.​